Ongoing Support & Maintenance
Your software, kept fast, secure, and reliable — long after launch
Launching is just the beginning. Software needs care — security patches, dependency updates, performance tuning, and feature additions. We offer ongoing support and maintenance engagements for both software we've built and software built by others, giving your team peace of mind and a reliable technical partner on call.
What we deliver
Every engagement includes these core deliverables.
Uptime Monitoring
24/7 monitoring with instant alerting via PagerDuty, Slack, or email when issues arise
Security Patching
Regular dependency audits, CVE patching, and security updates applied on schedule
Performance Tuning
Database query optimisation, caching improvements, and load testing to keep things fast
Feature Development
Ongoing feature additions and improvements via a dedicated monthly sprint allocation
Backup & Recovery
Automated backups, tested restore procedures, and documented disaster recovery plans
Monthly Reports
A clear monthly summary of uptime, incidents, changes made, and work planned
Who this is right for
- Post-launch production support
- Taking over maintenance of legacy apps
- Scaling teams that need overflow dev capacity
- Security-conscious businesses needing regular audits
- SaaS products with SLA requirements
- Apps built by a previous agency or freelancer
Technologies we use
How we work with you
A proven methodology that delivers results from concept to production.
Discovery
We start with a deep-dive into your goals, users, and existing systems to define scope and identify the smartest path forward.
Design
Our team produces architecture diagrams, UI wireframes, and a detailed implementation roadmap before a single line of code is written.
Development
We build in focused sprints with regular demos and feedback loops — no black boxes, no surprises.
Deployment
Production release with full testing coverage, CI/CD pipelines, and team handover documentation.
Support
We stay on as your technical partner — monitoring, iterating, and scaling as your business grows.
Common questions
Do you maintain software you didn't build?
Yes. We start with a codebase audit to understand what we're inheriting, then set up monitoring and documentation before taking on support responsibility.
What's included in a typical maintenance retainer?
Uptime monitoring, security patches, dependency updates, and a block of hours each month for bug fixes and small improvements. Larger features are scoped separately.
What's your response time for critical incidents?
For critical production incidents, we target acknowledgement within 30 minutes and a fix or workaround within 4 hours, depending on the agreed SLA tier.
Ready to get started?
Tell us about your project and we'll come back with a clear plan within 24 hours — no commitment required.