Legal

Privacy Policy

Transparency and trust are core to how we build AI products. This policy explains what data we collect, why we collect it, and the choices available to you.

Last updated on October 31, 2025

Information We Collect

We collect personal information that helps us deliver, improve, and secure our products and services.

Information You Provide

Details you submit directly, such as your name, email address, company information, job title, or messages when requesting a demo, signing up for updates, or contacting support.

Product & Usage Data

Telemetry, log files, and device information that describe how you access and use Zarrx solutions, including IP address, browser type, timestamps, pages viewed, and referring URLs, along with aggregated analytics captured through tools such as Google Analytics and our self-hosted product instrumentation.

Third-Party Sources

Business contact information or enrichment data supplied by trusted partners, as well as details you choose to sync from integrated platforms like CRM or productivity tools.

How We Use Information

We use personal information to operate our business responsibly and provide value to our customers.

Deliver, maintain, and enhance our products, including tailoring in-product experiences.
Respond to inquiries, provide support, and fulfill contractual obligations.
Conduct research, analytics, and product development to improve performance and security.
Send service-related communications, product updates, and marketing messages (you can opt out at any time).
Comply with legal requirements and enforce agreements, including detecting and preventing fraud or misuse.

Legal Bases for Processing

For visitors and customers in the European Economic Area, United Kingdom, and similar jurisdictions, we rely on the following legal bases:

Performance of a contract when providing subscribed services.
Legitimate interests in operating and improving our business in ways that do not override your privacy rights.
Consent when required for specific communications or optional data collection.
Compliance with legal obligations when responding to lawful requests or record-keeping requirements.

Sharing & Disclosure

We do not sell personal information. We share data only with parties that help us deliver our services or when legally required.

Service Providers

Trusted vendors that perform functions on our behalf—such as hosting, analytics, communications, and customer support—under written agreements that protect your data.

Business Transfers

In the event of a merger, acquisition, or asset sale, personal information may be transferred as part of that transaction, subject to continued protection.

Legal Requirements

We may disclose information if required to do so by law or in good faith belief that such action is necessary to comply with legal obligations or protect the rights, property, or safety of Zarrx, our customers, or others.

Data Retention

We retain personal information for as long as it is needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer required, we securely delete or anonymize it.

Your Rights & Choices

Depending on your location, you may have rights regarding the personal information we hold about you.

Access, correct, or update your personal information.
Request deletion of your data, subject to legal and contractual limitations.
Object to processing or request restrictions in certain circumstances.
Withdraw consent where processing is based on consent.
Opt out of marketing communications by using the unsubscribe link or contacting us directly.

To exercise these rights, contact us. We will respond consistent with applicable laws.

Security

We implement administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, or alteration. No system is entirely secure, so we encourage you to use strong passwords, enable multi-factor authentication where available, and promptly notify us of any suspected account compromise.

International Data Transfers

Zarrx operates globally. When information is transferred to countries outside your jurisdiction, we rely on appropriate safeguards such as Standard Contractual Clauses, data processing agreements, or other lawful mechanisms to ensure an adequate level of protection.

Children's Privacy

Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from minors. If we become aware that a minor has provided data, we will take steps to delete it.

Policy Updates

We may update this Privacy Policy periodically. The latest version will always be available on this page, with the effective date noted above.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, we’re here to help. Our team can answer questions, review agreements, or share security documentation tailored to your compliance needs.

Zarrx is based in Unnao, Uttar Pradesh, India, and acts as the data controller for the purposes of this Privacy Policy. Email us at [email protected] or reach out through our contact page. We will review and respond promptly.