AI Messaging Agent — Multi-Channel Engagement
We built a multi-channel AI messaging agent that engages customers across SMS, WhatsApp, Telegram, and Slack — powering campaigns, order updates, and two-way conversations at a 98% delivery rate.
The Challenge
The client was managing customer communication across four different platforms manually with different tools, no central visibility, and inconsistent messaging. They needed a single orchestration layer that could send, receive, and respond intelligently across all channels.
What We Built
Zarrx built a unified AI Messaging Agent that manages broadcast campaigns, transactional notifications, and conversational flows from one dashboard. The system uses AI to personalise message content, detect intent in replies, and route conversations intelligently.
Technologies Used
The Results
Measurable outcomes delivered
10+ Channels
SMS, WhatsApp, Telegram, Slack — all from one platform
98% Delivery
reliable message delivery across all channels
3x Engagement
increase in customer response rates vs. email
80% Automation
of inbound messages resolved without human input
"We went from three separate tools and constant copy-pasting to one clean dashboard. Our order notification open rates tripled and the AI handles most replies on its own."
Head of Marketing
E-commerce Brand
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